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RevInfotech Applications for the telecommunications industries supports fixed-line and wireless providers, ISPs, broadcasting companies, and network construction and maintenance companies all over the world. Our offering for telecommunications industries includes industry-specific functionality, proven industry experience, rapid payback and RevInfotech’ component-based architecture. With RevInfotech, you can choose exactly the set of components you need now and add new functionality as your business requirements change.
Relation Management
RevInfotech’ customer relationship management (CRM) solution provides flexible functionality for customer handling and service tracking, including campaign management, opportunity management, opportunity to quotation, quotation to order, and order to delivery/activation.
Financials and business performance
RevInfotech’ corporate performance management solution provides a comprehensive, integrated system for effectively managing budgets, projects, and assets from a financial perspective, along with core accounting processes. It includes a complete general-ledger package, incorporating projects and budgets, accounts payable, accounts receivable, fixed assets and cash-flow analysis. It supports both multiple companies and multiple currencies and integrates easily to third-party billing applications. RevInfotech’ business performance solution is an integrated strategic performance management and control system that includes reporting, analysis and scorecard capabilities. It supports asset management, workforce/work order analysis, balanced scorecard, customer profitability, supply chain and project analysis, and financial reporting and analytics.
Project Management
RevInfotech’ project management solution lets you control and enhance progress and performance throughout each project. It supports the ongoing rollout or installation of equipment, project reporting, and project follow-up activities, along with the reporting of time, travel expenses, and other costs. RevInfotech’ integrated procurement and inventory capabilities ensure that equipment and material are at the right place at the right time. The use of work orders provides an efficient way to plan, execute, and report time and material used during installation.
Maintenance and asset management
When a project is rolled out, RevInfotech Applications for the telecommunications industry contains as-built information, mirroring what is delivered, either as the company’s own assets or equipment installed at the customer premises. This data is important for both the vendor and the customer, and is a prerequisite for keeping track of maintenance and other asset costs. Regardless of whether a maintenance program is carried out internally or by an external vendor, the as-built information provides useful input to the maintenance process.
Field Service and Work Order Management
RevInfotech’ field service solution manages the allocation, scheduling and dispatching of the right personnel, service providers and other resources for field service operations. It enables you to: · Track and log service requests. · Assign the required skills, activities, material lists and spare parts, technical documentation, and work descriptions to the work order. · Assign, schedule, and dispatch internal and external third-party providers with automated notifications. · Access work orders either as printed documents or electronically from a laptop, personal digital assistant (PDA), or mobile phone. For technicians, this technology ensures rapid response, allows for more efficient reporting, and reduces the need for travel. · Manage field inventory levels and procurement requests related to field service.
Document Management
RevInfotech Document Management is an integrated solution that manages all documents in throughout the system and interfaces with other office and document-generating applications. It ensures that each document is created, approved, certified, published, updated, stored, managed and organized. It also gives you easy access to each revision of the document.
Supply Chain Management
RevInfotech’ supply chain management solution incorporates industry best practices, such as EDI, bar coding, workflow and self-service capabilities, all of which can be accessed through the Web or an intranet. It includes RevInfotech Demand Planning, Order Management and Web Store, Inventory and Purchasing.
Retail for Telecommunications
RevInfotech’ retail solution is a comprehensive point-of sale-system designed specifically for the telecommunications retail environment. It helps retail operations be more productive in acquiring and activating customers; more efficient in handling new products and services; and more effective in managing customers, vendors, purchasing and inventory.
Work Force Management
RevInfotech’ workforce management solution lets you manage and compensate your workforce according to the overall goals and objectives of your organization. It provides support throughout the human resource management process, from recruitment and employment to motivation, relocation and competence development. It includes applications for managing skills and qualifications, time and attendance, expense reporting, payroll, payroll administration, recruitment, employee development and project reporting. For communication providers, RevInfotech Applications offers a fully integrated business solution with support for project planning, rollout, operations and maintenance. RevInfotech Applications manages project activities, budgets, time schedules and documentation as well as reporting and follow-up. During operation and maintenance, RevInfotech Applications supports the sales and customer order processes, financials, network asset management, distribution and retail management. Project Planning Planning a new communication network—or expanding an existing one—is often time critical, involving both physical and human resources. Controlling progress and performance within the project is of utmost importance. During the project planning phase, RevInfotech Applications manages issues such as defining the project structure, time schedules, activities, project budget, resources (material and personnel) and project documentation.
Rollout
Project reporting and follow-up activities are performed throughout the rollout or installation of the network infrastructure. Hours, travel expenses, and other costs are reported. Logistics support, such as procurement and inventory, ensures that equipment and material are at the right place at the right time. RevInfotech/Work Order lets you efficiently plan, execute, and report the utilization of time and material, and populate the asset register. Throughout this phase, RevInfotech’ financial solution helps you maintain control of all project-related costs.
Operation/Maintenance
When a project is rolled out, RevInfotech Applications for the telecommunications industry contains as-built information, describing what is delivered, either as own assets or equipment installed at the customer premises During operation and maintenance, RevInfotech Applications for the telecommunications industry supports the sales and customer order processes, financials, network asset management, distribution, and retail management. RevInfotech Retail for the telecommunications industry supports the sales and customer order processes includes sales of products such as mobile phones, accessories, subscriptions, and customer premise equipment. Order management can be supported automatically with external partners. The supply chain process includes advanced functionality for purchasing and inventory to facilitate product and spare part availability. Preventive maintenance and asset management play an important role in keeping a network up and running without unplanned stops. Even so, trouble tickets and fault reports need to be handled. All work, along with material or spares that are used, is entered on the correct object for field technicians, the use of portable reporting equipment such as WAP phones and PDA is supported, simplifying follow-up activities and cost analysis. During the entire phase, RevInfotech’ financial solution maintains control of all costs. It provides a comprehensive, integrated system for effectively managing budgets, projects, and assets from a financial perspective, along with core accounting processes. The financial application includes a complete general-ledger package that incorporates projects and budgets, accounts payable, accounts receivable, fixed assets, and the financial ledger.RevInfotech’ business performance solution is an integrated strategic performance management and control system that includes reporting, analysis, and scorecard capabilities. For outsourced construction and maintenance of network infrastructures, RevInfotech offers a complete business solution supporting project tendering and planning rollout, after-sales and field service operations. RevInfotech Applications manages project activities, budgets, time schedules and documentation as well as reporting and follow-up. The solution also supports prioritizing and scheduling of incoming jobs, as well as warranties, invoicing, inventory and purchasing.
Project Tendering & Planning
RevInfotech Applications for the telecommunications industry lets you reuse information and experience from earlier projects—such as technical solutions, specifications, and planning — as the basis for quoting new projects. This enables you to reduce the hidden risks during the initial stage, when you are entering a new project. Planning a new communication network—or expanding an existing one — is often time critical, involving both physical and human resources. Controlling progress and performance within the project is of utmost importance. During the project planning phase, RevInfotech applications manages issues such as defining the project structure and time schedules, and activities such as early start and finish, project budget, resources (material and personnel), and project documentation.
After Sales and Field Service Operations
RevInfotech Applications for the telecommunications industry provides comprehensive support for companies that manage the after-sales and service processes for communications service providers. In RevInfotech Applications, you can immediately start the maintenance work in the rollout phase as you have built up the network assets during the project. All network objects are available for maintenance in a logical structure as serial and functional objects. Support for sales operations includes functionality for quote generation, order handling, and contract management. The ability to reuse information speeds up the work considerably and the clear overview of existing commitments increases the opportunities for additional sales. RevInfotech Applications for the telecommunications industry helps prioritize and schedule incoming jobs based on the customer’s service contract and assets as well as the current workload. Scheduling and implementation can be facilitated by predefining standard jobs with respect to material requirements, hours, personnel requirements, and other parameters. RevInfotech Applications also handles warranties, which facilitates customer contacts and the planning of service measures. Administration becomes easier as a result of automatic support for customer and supplier invoicing as well as links between warranty certificates, items and objects in the system. Consumed materials and used services are linked to each work order. These details are the basis for follow-up activities and quality assurance according to ISO standards. The service work can be initiated either from fault reports reported to a call center or by external partners directly using RevInfotech’ collaboration portals. It can also be generated from preventive maintenance, giving you total control of all work to be carried out in the field. Work orders can be reported directly from the field using portable devices such as PDA, reducing invoicing time and increasing the accuracy of the work that has been performed. During the entire phase, RevInfotech’ financial solution maintains control of all costs. It provides a comprehensive, integrated system for effectively managing budgets, projects, and assets from a financial perspective, along with core accounting processes. The financial application includes a complete general-ledger package that incorporates projects and budgets, accounts payable, accounts receivable, fixed assets and the financial ledger. RevInfotech’ business performance solution is an integrated strategic performance management and control system that includes reporting, analysis and scorecard capabilities. It supports asset management, workforce/work order analytics, balanced scorecard, customer profitability, supply chain and project analysis and financial reporting and analytics.
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