Revinfotech Consulting focuses on Customer Relationship Management (CRM), Portals, Business Intelligence and Business Process Management. We work closely with our clients to innovate, automate and co-source their business processes. We strive to achieve deep process execution expertise, apply world class IT skills and deliver leading edge tools. In order to be effective in transitioning and managing our clients' business processes, we integrate their processes and the underlying applications and systems.
We help clients understand and support their CRM strategy. With an in-depth knowledge of CRM best practices, technology and processes, we offer services ranging from workshops, product review and selection to proof of concept, implementation and integration. Through skilled professionals located worldwide and with a blended team approach, we deliver a full range of customer management products and services in the customer care space.
Our areas of expertise include customer relationship management, multi-channel customer service and support, sales automation, marketing and analytics, mobile and contact center solutions. Clients benefit from our broad experience in the customer care space, resulting in shortened development and implementation time frames.

Services provide Under CRM

Customer Relationship Management
Vendor Relationship Management
Partner Relationship Management
Employee Relationship Management
We are customer management practitioners
We are customer service professionals with many years of experience
we deliver results, not just a report
We deliver success for you, quickly and effectively
We transfer our skills to your people

What we do…

Design customer strategies with you that work.
Implement your plans, quickly and effectively.
Make it easy for your customers to do business with you.
Measure the things that improve performance and help you save money.
Develop "know-how" and transfer skills across your teams.

How we do it…

Coach and mentor your managers and teams
Enroll your teams in driving the changes you need
Get your managers and teams working together
Establish a service-driven culture for your business
Make effective change a part of the way you work every day

Consulting Services Highlights

CRM strategy implementation
Best practices Building a business case and measuring the success of CRM
The process of selecting a CRM vendor
Advising on the appropriate CRM application
Advising on the best fit implementation partner
Assessing and advising on the implementation plan
Evolution of CRM based technology architecture
Improving quality of services across the company
Creating a single view of the customer
Creating improved customer insight through analytics